About Us.
DMA IT was formed by a collective group of IT professionals working in various areas of IT. Our vision at DMA is to provide our customers with the best possible service levels. We believe reputation is of upmost importance to a company and believe strongly in word of mouth sales based on recommendation. We will provide you with the best service in the market at an affordable price.
We are comfortable with either supporting your existing infrastructure or implementing new infrastructure. Why not call our sales line now and we can dispatch an engineer to perform a free on-site evaluation.
The evaluation will allow us to inventory your local network giving us an insight into your current and future IT requirements. We then add these details to our customer management system. Should you then require our services our engineers can obtain your technical details within seconds of your call.
DMA IT are a friendly, customer focused company serving Small and Medium sized businesses.
Why us?
DMA IT brings over 50 years of cutting edge IT experience to provide consultancy, design, and support services.
Whatever your requirements we have the resources to achieve your goals. Whether you need a support contract to look after your local Network or want to setup your own Internet Service Provider from the ground up, we can design and provide the solution.
Our expertise covers the design, implementation and the support of a wide range of products & services including Servers, Storage, Networking, Security, VPN, Backups, Hosted Exchange, Cloud Computing solutions.
What makes DMA the best choice?
The strength and depth of our team’s knowledge both technical and commercial. We have experience in fields far removed from the usual local business needs, we can produce solutions far in advance of most customers’ requirements.
Darren VESSEY
Director
Darren started his working career in 1987 at a Harlow based company called Greenpar Engineering where he worked as an apprentice engineer, he completed his mechanical engineering apprenticeship in 1991. He was made redundant from Greenpar at the end of 1998 when they closed their Harlow site and moved the business abroad.
Darren was then employed from February 1999 at Glaxo at their Ware site in an Engineering role, he was there for approximately 6 months.
In September 1999 he starting studying full time for his MCSE (Microsoft Certified Systems Engineer) certification which he completed in April 2000.
In June 2000 he took employment at a company based in Old Harlow called Sonik Computer Systems as an IT support engineer. In this role he was responsible for supporting a wide range of businesses with their IT requirements including installing networks, computer equipment such as desktops, servers and also hardware firewalls and routers.
In 2004 Darren took on a more senior role at the company where his responsibilities included managing the other IT support engineers. From 2005 Darren also got involved in Sales at Sonik Computer Systems where he met new customers and quoted for IT services and projects.
Darren left Sonik Computer Systems in the spring of 2007 to start DMA IT Ltd, in this new role as a Director he is involved on both the Technical and Sales sides of the business.
Mike SHOAT
Director
Mike’s introduction to the IT industry came in 1999 when he started working as a Technical Support Analyst for an Internet service provider called Netdirect Ltd based in Greenwich.
He then worked for several ISPs over the next five years (Ision Internet, Energis, NDO Ltd) in various technical roles (Third line support, Junior Systems Administrator, NT Hosted Administrator, Senior Technical support) supporting various platforms (Windows NT/XP/2000/2003 Linux Debian/Redhat as well as Solaris 2.6 7 )
Mike joined Sonik computer systems in 2004 after leaving NDO Ltd to become a technical consultant. It is here he developed his consultancy and customer service skills.
As a Technical consultant his role could vary daily from performing remote administration on mail servers to installing complete networks.
Mike then working for a company called Qualinet solutions Ltd. He was the head of sales and Marketing in their Waterloo offices in London. He ensured the development of new products, customer care and the development of new customers.
In 2007 Mike Joined The British Transport Police and spent 7 year’s working in their IT department as Area Information System Officer.
His role at DMA IT is as the Operations Director, although he remains involved in the Technical, Sales and Marketing side of the business.
Service Contracts
The service contracts have been calculated to suit a range of different customer needs. All service contracts, except PAYG, allow you unlimited email and phone support. Your hours only replenish when we are either on-site or performing remote access work.
Upto 50% of your service contracts maximum hours per month can be transferred from the current month to the next month of your service contract. Example: On the Platinum service contract, you may transfer up to 10 unused hours over to the following month. Any excess hours are reset back to zero at the end of each service contract term.
Gold
The Gold Service includes the following:
• Fixed SLA’s, 8 hours response time, problem escalation.
• 10 hours of support per month.
• Up to 50% of the unused hours can be passed onto next month while in contract.
• No local call out/travel cost charges.
• Engineers available 9-5 pm Mon-Fri.
• Minimum 1 hour charged for onsite/remote access work.
• Out of hours work can be arranged.
• Telephone / email assistance.
• Hardware / Software updates.
• Security / Network penetration testing.
• Bespoke Solution Design.
• VPN and other Remote access solutions.
• Technical Direction / Consultancy meetings.
Silver
The Silver Service includes the following:
• Fixed SLA’s, 8 hours response time, problem escalation.
• 5 hours of support per month.
• Up to 50% of the unused hours can be passed onto next month while in contract.
• No local call out/travel cost charges.
• Engineers available 9-5 pm Mon-Fri.
• Minimum 1 hour charged for onsite/remote access work.
• Out of hours work can be arranged.
• Telephone / email assistance.
• Hardware / Software updates.
• Security / Network penetration testing.
• Bespoke Solution Design.
• VPN and other Remote access solutions.
• Technical Direction / Consultancy meetings.
Bronze
The Bronze Service includes the following:
• Fixed SLA’s, 8 hours response time, problem escalation.
• 3 hours of support per month.
• Up to 50% of the unused hours can be passed onto next month while in contract.
• No local call out/travel cost charges.
• Engineers available 9-5 pm Mon-Fri.
• Minimum 1 hour charged for onsite/remote access work.
• Out of hours work can be arranged.
• Telephone / email assistance.
• Hardware / Software updates.
• Security / Network penetration testing.
• Bespoke Solution Design.
• VPN and other Remote access solutions.
• Technical Direction / Consultancy meetings.
Pay As You Go
The PAYG Service includes the following:
• No contract.
• No local call out/travel cost charges.
• Minimum 1 hour charged for onsite/remote access work.
• Engineers available 9-5 pm Mon/Fri.
• Hardware / Software support.
Join us! Choose your plan and sign up today.
Choose your plan
Gold Support Service
10 hours per month
Silver Support Service
5 hours per month
Bronze Support Service
3 hours per month
PAYG Support Service
Billing per hour
SEcure managed offsite backup
Why backup your business?
Data loss happens all the time and it can be devastating. iDrive backs up all your data from your computers, servers and smart devices and stores it on the cloud securely, this protects against data loss due to accidental deletion, hardware failure, software corruption, or malicious attacks like ransomware. If you ever lose your data, you can restore all your files easily from backup. While there are multiple mediums to backup your files, online backup is easy, takes less time to configure and is inexpensive. All of your data can be scheduled for automatic backup.
